Who we are
Unplug is a screen-time commitment app made by Farrell Bros LLC ("Unplug," "we," "us"). This policy explains how we handle your information when you use the app. It is part of our Terms of Service. If you have any question about your privacy, contact us at services@unplugmobile.app.
What we collect
We collect only what we need to run your account, your challenges, and any forfeit you choose to back them with.
Account and profile
Your email address, a verified phone number, and depending on how you sign in, a sign-in identifier from Google or Apple. If you choose to add them: a display name or username, your first and last name, an age range, and a profile photo.
Payment information
On Android, when you back a challenge with a forfeit or buy Premium, our payment processor, Stripe, collects and stores your card details. We receive and store only a Stripe customer token and limited information such as the card brand, the last four digits, and the expiration date. We never see or store your full card number.
On iPhone and iPad, Unplug does not collect a card. Purchases of Unplug Points are processed by Apple as in-app purchases, and we receive a transaction identifier from Apple so we can credit your points. We never receive your payment details from Apple.
Challenge and account activity
The challenges you create or join, your limits and goals, your daily pass or shortfall results, any forfeit amount, charges and refunds, support requests you send us, and basic records needed to keep your account balance and history accurate.
Screen-time data
The app measures your app and screen usage on your device to run your challenges. Your daily usage summaries (total time, category totals, and per-app minutes) sync to your account so we can confirm your results and review support requests fairly, as described in Section 4.
Device and technical data
A push-notification token so we can send you reminders and alerts, and basic technical information needed to operate the app and keep it secure, such as app version and error logs.
How you found Unplug
On Android, when you sign in, the app records how it was installed, as Google Play reports it (for example a Play Store search, an invite link, or an ad), and stores that with your account so we can see which of our marketing works. If you came from one of our Meta ads, this includes which of our campaigns and ads it was, but only if the ad measurement for people 18 or older in section 5 applies to you when the install is recorded. Otherwise that detail is removed on your device before anything is sent. For users under 18 we keep only which platform they use.
Analytics and session replays
To understand how the app is used and to find and fix problems, we collect product-usage events (for example, the screens you open and the actions you take), basic device and app information, crash and error diagnostics, and masked session replays (playbacks of your in-app screens, with passwords, verification codes, and payment details hidden). This helps us see where the app is confusing and fix it. In most places it is on by default. In the EU, EEA and UK, and in other places where the law requires it, it stays off until you choose to turn it on. You can turn off analytics and session replays at any time under the Help improve Unplug control in Account settings. The same control turns off the ad measurement described in section 5. Basic crash reporting stays on so we can fix failures.
Messages you send us
If you email support or message us in the app, we keep that correspondence so we can help you.
How we use your information
- Create and manage your account and sign you in.
- Run your challenges and confirm your results.
- Process a forfeit charge if you fall short, and process Premium subscriptions, through our payment processor.
- Send reminders, alerts, and important notices about your challenges and account.
- Review and resolve questions and concerns about charges.
- Keep the app secure, prevent fraud and abuse, and meet our legal and financial-record obligations.
- Provide support and respond to your requests.
For users in regions that require a legal basis (such as the EU and UK), we rely on performing our contract with you, your consent where we ask for it, our legitimate interests in operating and securing the app, and compliance with our legal obligations.
How we handle screen-time data
We use your screen-time data for one thing: running your challenges. On iOS the app measures usage on your device with Apple's Screen Time and Device Activity features, and on Android with Usage Access and an Accessibility Service, and it uses that data to block apps and measure your usage against your limits. Your daily summaries, including per-app minutes, sync to your account so we can confirm results and review support requests fairly. We never use your screen-time data for advertising, and we never sell it.
We treat your screen-time information as sensitive and handle it with care.
On a Linked Teen Account, the per-app detail of the teen's synced daily summaries is deleted on a rolling schedule once it is no longer needed to score or review a challenge (normally within about 45 days), keeping only daily totals. See Section 9 for exactly what the linked parent can and cannot see.
We do not sell your data
We do not sell your personal information, and we do not run third-party ad networks inside Unplug. We do send Meta the install notice and the limited app events described in section 5 so we can measure our own ads, and you can stop that at any time by turning off Help improve Unplug in Account settings.
Data retention and deletion
We keep your information for as long as your account is active and as long as we need it for the purposes in this policy. You can delete your account and associated data at any time. See our account and data deletion page for how to do it, both inside the app and from the web.
When you delete your account, we remove your profile, challenges, screen-time results, disputes, and profile photo, and we ask our service providers to delete data they hold for us. We may keep a limited amount of information where the law requires it, in particular records of payments and forfeits for tax, accounting, and fraud-prevention purposes, and we keep that only for as long as needed. Backups are purged on a rolling schedule, normally within 30 days.
Your privacy rights
Depending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, or receive a copy you can take elsewhere. To use any of these rights, email services@unplugmobile.app or use our deletion page. We will not treat you differently for using your privacy rights.
California residents
Under the California Consumer Privacy Act, you have the right to know what personal information we collect and how we use and share it, the right to delete it, the right to correct it, and the right to opt out of the sale or sharing of your personal information. We do not sell your personal information. Sending the install notice and app events to Meta to measure our ads (section 5) may count as sharing under California law, and you can opt out by turning off Help improve Unplug in Account settings or by contacting us. You can use your other rights at the contacts above. You can ask an authorized agent to make a request for you.
If you are in Canada
You can ask for access to the personal information we hold about you and ask us to correct anything that is wrong. You can also withdraw your consent to how we use your information at any time, subject to legal or contract limits. Turning off Help improve Unplug in Account settings stops analytics, session replays, and the ad measurement in section 5, and you can delete your account as described in section 7. If withdrawing consent means part of Unplug can no longer work for you, we will tell you. To make a request, contact our Privacy Officer (section 13). If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada. If you live in Quebec, you can also complain to the Commission d'accès à l'information du Québec.
If you are in Australia
Under the Australian Privacy Principles in the Privacy Act 1988, you can ask for access to the personal information we hold about you and ask us to correct it. To make a request, or to complain about how we handled your information, contact our Privacy Officer (section 13). If you are not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner (OAIC).
If you are in New Zealand
Under the Privacy Act 2020, you can ask for access to the personal information we hold about you and ask us to correct it. To make a request, or to complain about how we handled your information, contact our Privacy Officer (section 13). If you are not satisfied with our answer, you can complain to the New Zealand Privacy Commissioner.
EU, UK, and other regions
If you are in a region with data-protection laws such as the GDPR, you also have the right to object to or restrict certain processing and to withdraw consent you have given. You may also lodge a complaint with your local data-protection authority. We are always glad to help directly if you reach out to us first.
Children and Linked Teen Accounts
Unplug's money features are for adults only. A person aged 13 or older may take part in family challenges through a linked account. Teens aged 13 to 17 use Unplug solely through a Linked Teen Account: a parent or guardian creates the invitation (providing the teen's birth month and consenting to the teen's use), and the teen separately accepts the link in the app on their own device. We record both consents, with timestamps, as part of the link.
On a Linked Teen Account, every money feature is disabled and enforced on our servers, and we turn off product analytics, session replay, and analytics identity for the teen entirely (basic crash reporting stays on to keep the app working). The linked parent can see whether each challenge day passed or failed, minutes on the challenge's tracked apps against the limit, streaks, and whether monitoring was turned off. The parent never sees which other apps the teen uses, message content, or anything else on the teen's phone. The link ends automatically when the teen turns 18. A person who links at 18 or older may unlink at any time, and their link has no automatic end date.
Unplug is not directed to children under 13, and children under 13 may not hold accounts. We do not knowingly collect personal information from anyone under 13; if we learn that we have, we will end the account and delete the information. If you believe a child under 13 has given us their information, contact us and we will delete it.
Security
We use reasonable technical and organizational measures to protect your information, including encryption in transit, access controls, and trusted service providers like Google and Stripe. No method of storage or transmission is perfectly secure, but we work hard to protect your data and to act quickly if a problem arises.
International users
Unplug is operated from the United States, and our service providers may process your information there. If you use the app from outside the United States, you understand that your information will be transferred to and processed in the United States, where data-protection laws may differ from those where you live.
The main destination is the United States, where we and most of our service providers in section 5 process your information. If the ad measurement in section 5 applies to you, the install notice and app events described there also go to Meta, which may process them in the United States and in other countries.
Changes to this policy
We may update this policy from time to time. If we make a material change, we will let you know in the app or by email and update the "Last updated" date above. Continuing to use Unplug after a change means you accept the updated policy.
Contact
For any privacy question or request, email services@unplugmobile.app, or write to us at:
Farrell Bros LLC
Seattle, WA, United States
Our Privacy Officer is the person in charge of protecting personal information at Unplug and answers privacy questions, requests, and complaints. You can reach the Privacy Officer at services@unplugmobile.app or at the address above.